FAQs

1. Where are you located?

StreetBasics is located in Scottsdale, AZ, USA. 

2. How long are your printing and shipping times? 

If your order is to be shipped anywhere within the (50) US States your artwork will be printed and shipped from Printful within 5 days of your order!  

 3. What's your return policy?

It's very simple!  If for any reason you are not totally happy with the artwork you received from us please contact (support@streetbasics.com within 15 days after your receive the artwork for a full refund.  Just email us that you would like a refund of your purchase. 

 4. Can I cancel my order?

Cancellations are possible if you notify (support@streetbasics.com) before the order is printed and shipped.  Since our artwork is printed and shipped after your order you can cancel with 2 days after you place your order by emailing (support@streetbasics.com).    

5. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, then simply notify us at (support@streetbasics.com), and we’ll give you a refund or replace your product immediately with the correct product.

6. Do you offer exchanges?

No.  It just gets confusing with exchanges.   Just ask us for a refund on the piece you have and then place a new order for the piece you would like to have.